Policies
DEPOSIT POLICY (50% DEPOSIT REQUIRED)
To secure your appointment, a 50% deposit is required at the time of booking. This deposit will be applied toward your total service cost on the day of your appointment.
CANCELLATION TERMS
Cancel 24+ hours before your appointment:
Full refund or credit toward a future appointment
Cancel within 24 hours or No-show:
Deposit will be forfeited and is non-refundable
Thank you for respecting our time and policies so we can better serve all clients
CLASSPASS POLICY
Please note that ClassPass credits can be used one time for this service.
For future appointments, you are welcome to book directly with GLOWY & BEYOND.
As a thank-you, you will receive 15% off all services on your second visit when booking directly.
LIABILITY WAIVER
I confirm that I am voluntarily participating in the programs, services, or activities provided by GLOWY & BEYOND. I understand that participation may involve certain risks, including but not limited to physical injury, equipment or property damage, and other unforeseeable hazards.
I acknowledge and accept all such risks and agree to release, discharge, and hold harmless GLOWY & BEYOND, its employees, agents, and partners from any and all liability, claims, or demands that may arise in connection with my participation
CANCELLATION POLICY
All reservations for programs and services offered by GLOWY & BEYOND are subject to the following cancellation terms:
NO-SHOW POLICY
If a customer fails to attend a scheduled appointment without prior cancellation, the service will be considered used, and no refund will be issued. For customers with packages or multi-session programs, a no-show will result in the session being deducted, with no refund or compensation provided. Repeated no-shows may result in restrictions on future reservations. Cancellations made 24 hours or more before the scheduled date are eligible for a full refund. Cancellations made between 24 hours before the scheduled date will not receive a refund. If a program is canceled due to circumstances on the part of the company, participants will be offered either a full refund or the option to reschedule. All cancellation requests will be processed based on the time they are received via email or our official contact channels.
PURCHASE POLICY
1. INTRODUCTION
These Terms & Conditions govern the use of all programs, services, and products offered by GLOWY & BEYOND. By accessing or using our services, you agree to be bound by these terms.
2. ELIGIBILITY
Participation in our programs and services is limited to individuals who meet the stated requirements for each program. By registering, you confirm that you meet these requirements.
3. PAYMENT AND PURCHASE
All payments must be completed at the time of purchase. Prices are subject to change without prior notice, but confirmed purchases are not affected. Refunds are handled according to the Company’s Cancellation Policy.
4. PARTICIPATION AND CONDUCT
Participants must follow all instructions, safety guidelines, and rules set by the Company. The Company reserves the right to refuse service or remove participants who do not comply with the rules.
5. LIABILITY AND WAIVER
By participating, you acknowledge and accept all risks involved. You release GLOWY & BEYOND, its employees, agents, and partners from any liability related to your participation, except where prohibited by law.
6. INTELLECTUAL PROPERTY
All content, materials, and resources provided by GLOWY & BEYOND are the intellectual property of the Company. Unauthorized use, reproduction, or distribution is prohibited.
7. PRIVACY
The Company collects and manages personal information in accordance with its Privacy Policy. By using our services, you consent to the collection and use of your information as described.
8. MODIFICATIONS
GLOWY & BEYOND reserves the right to modify these Terms & Conditions at any time. Updated terms will be effective immediately upon posting on the Company’s official channels.
9. GOVERNING LAW
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which GLOWY & BEYOND operates.
10. CONTACT
For questions regarding these Terms & Conditions, please contact us via our official communication channels.
RETURN / REFUND
1. ELIGIBILITY FOR REFUNDS
Refunds are available only for programs, services, or products purchased directly from GLOWY & BEYOND and are subject to the Company’s Cancellation Policy.
2. NON-REFUNDABLE ITEMS
The following products and services are non-refundable:
Digital content
Special promotional items
Completed programs
Cosmetic products
COSMETIC PRODUCTS:
Opened products are not eligible for a refund.
Unopened products may be refunded within 7 days of purchase.
3. NO-SHOW POLICY
If a customer fails to attend a scheduled appointment without prior cancellation, the service will be considered used, and no refund will be issued.
For customers with packages or multi-session programs, a no-show will result in the session being deducted, with no refund or compensation provided.
Repeated no-shows may result in restrictions on future reservations.
4. REFUND REQUEST PROCEDURE
To request a refund, customers must contact GLOWY & BEYOND via email or official communication channels within the timeframe specified by the Cancellation Policy.
Requests submitted after the designated period may not be accepted.
5. REFUND PROCESSING
Approved refunds will be processed within 7–14 business days using the original payment method.
6. COMPANY-INITIATED REFUNDS
If a program, service, or product is canceled due to company circumstances, customers will receive a full refund or, where applicable, may choose to reschedule.
7. EXCEPTIONS
Any exceptions to this policy must be approved by GLOWY & BEYOND management and documented in writing.
PRIVACY POLICY
1. INTRODUCTION
GLOWY & BEYOND is committed to protecting the privacy of its customers and participants. This Privacy Policy explains how we collect, use, store, and protect personal information.
2. COLLECTION OF INFORMATION
The Company may collect personal information, including but not limited to:
Name and contact details (email, phone number, address)
Payment information (Credit card and banking information)
Program participation history and preferences
Any other information voluntarily provided by users
3. USE OF INFORMATION
Personal information collected may be used for the following purposes:
Processing purchases and reservations
Providing and improving programs, products, and services
Communicating updates, promotions, or changes to participants
Legal compliance and internal record-keeping
4. PROTECTION OF INFORMATION
The Company implements appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
5. SHARING OF INFORMATION
Personal information will not be sold or shared with third parties except:
To service providers acting on behalf of the Company
When required by law or legal process
In the event of business transfers, mergers, or acquisitions
6. RETENTION OF INFORMATION
Personal information will be retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. USER RIGHTS
Users have the right to access, correct, or request deletion of their personal information by contacting the Company through official channels.
8. POLICY UPDATES
The Company may update this Privacy Policy from time to time. Updated versions will be posted on official channels and take effect immediately upon posting.
9. CONTACT
For any questions or concerns regarding this Privacy Policy, please contact GLOWY & BEYOND via official email or communication channels.